![]() ![]() Reply from Wondershare Recoverit Updated Nov 18, 2022 We'll continue to do improvements and add more powerful features to this software, and hopefully, you'll be back to us in the near future! To take care of your benefit, our support has already processed a refund for you. Really appreciate your time and patience! It is regret to know that this product doesn’t live up to your expectations this time. Your patience is highly appreciated! - Upon checking, we find our technical support is closely following up on your case and would like to do their best to provide a solution in a targeted manner. As you have already contacted us, would you please update your order number or ticket number here? Our senior support team will investigate it and then evaluate your refund request further. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical issue that is unable to be solved within 7 days. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefits and we'll do our best to help you out. We understand it would be very depressing when you are unable to recover files normally with this software. Firstly, I'd like to express our deepest apologies for the inconvenience. The program cannot show damaged data in any way.Reply from Wondershare Recoverit Updated Apr 11, 2023 The site also claims support for file systems that are not supported by its scanners - APFS, HFS, EXT.ĭamaged data filtering. Often the program can not restore the original disk structure with the names of folders and files that were there before data loss. If a bad disk is disconnected then reconnected, the program can't automatically resume scanning. To restore a file you have to buy the program.Īuto resume scan. ![]() If the program cannot show a preview of the file, it prompts you to try to open it on your system. If there is no preview, you have to restore it. In practice, the program often struggles to find even common file formats. The 1000 supported file signatures metric is nothing more than a marketing ploy. All files found by the signature will be named with a consecutive number only.įile formats. The software is not able to name the files found by deep scanning. The program will often show duplicate results, with the second copy not working. You will always have to start the scanning process over again.ĭuplicate results. There is no way to save a disk scan session. At first, the percentages quickly reach 50, and then a long process of scanning sectors of the disk begins, without any calculation of the end time of the operation. The timing of the scanning process is not clear. It is very difficult to choose the right one to scan. Lost partitions are in the general list and have no indication of what disk they belong to. Since you need to download additional files to install the program, it is not possible to install without an internet connection.ĭiscovered partitions are not user-friendly. It is not possible to install without the internet. After installation finishes, it opens the program's site automatically. During installation, the program downloads additional installation files. ![]() It’s not possible to resize the main window.Ĭannot scan the entire disk. No indication was given of when the recovery will be finished. ![]() In order for the program to detect that the Bitlocker volume is unlocked, it needs to restart. In order to scan devices encrypted by Bitlocker, you need to unlock them in the operating system.Ĭonfirming Bitlocker status. When scanning Bitlocker-encrypted devices, the program shows that there are bad sectors. False positives for bad sectors on Bitlocker devices. ![]()
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